Thursday, May 10, 2018

Why You Should Avoid Safaricom's PayPal to Mpesa Like the Plague

I rarely contribute to this site, I have other people do it due to time constraints. However, I am so vexed today I must get this off my chest. I am almost foaming at the mouth because of the antics of Safaricom, PayPal and another company known as TransferTo.

In case, you aren't already aware, Safaricom, PayPal, and TransferTo entered into a partnership a few weeks ago to provide a PayPal to Mpesa money transfer service. In essence, you can now withdraw funds from PayPal and load your Mpesa account via TransferTo. This, as expected, was received positively by the millions of Kenyans who work online.

So, I quickly set up an account on the TransferTo website and did my first transaction for $136.73 on 17th April. It went smoothly. TransferTo's onscreen message advised that I was to receive the funds within three hours and, I did! I was elated! In fact, as soon as you click "Submit" on the TransferTo site, Safaricom also sends you a message letting you know how long to wait for your money and the amount to expect.

A few days later on 27the April, 1st May and again on 4th May, I did three more transactions, all without a glitch.

The Unthinkable...

And then, on May 8th, the unthinkable happened. Having gotten accustomed (somewhat) to the process, I withdrew $181.09 and got the usual onscreen message from TransferTo and a text message from Safaricom, both advising me that I would receive the money within two hours. Safaricom's message read, "Your withdrawal of USD 181.09 from your PayPal is being processed. You should receive 17, 616 in your M-PESA in 2 hours." For those familiar with TransferTo, you are also aware that their onscreen message usually provides a specific ETA. In my case, it said, "within two hours".

Identifying the Problem

I withdrew the funds around 5:20 pm on 8th May 2018 and was, therefore, expecting the funds to hit my M-pesa latest 7:30pm that evening. At around 8pm, I retrieved my phone from the charger and was surprised to find my M-Pesa uncredited. Curious, I fired up my computer and logged into PayPal to check if the transaction had failed (or something). The transaction record didn't show anything amiss. See the screen capture below. The transaction cleared smoothly from PayPal to TransferTo.

Having established there was nothing wrong with PayPal's end, I took to Twitter and asked @Safaricom_care. I have embedded the tweets below.

Flaccid Support

Note the last tweet. After I tell them the expected wait time, they ask me to be patient and to expect a confirmation message without offering, at the very least, an indication of how long that will take. So, I ask...

And, they respond...

Essentially, they wash their hands of the matter and direct me to PayPal. I fire off one more comment but they refuse (run away) to respond, so I take the fight to PayPal and TransferTo via Twitter. I also log into TransferTo and send them a support request via their site and a message on Facebook Messenger. Screenshots follow:

PayPal and TransferTo totally failed to respond despite several additional tweets and emails until 9th May at around 4am. I woke up and found a response to my Tweet and FB from TransferTo.

PayPal also requested further information via DM.

So, I did exactly that. I provided PayPal with more information and waited for further communication from TransferTo.

It Gets Interesting...

The answers I received left me in total shock. See below.

First, TransferTo came back and blamed Safaricom.

And, just I was reading this message from TransferTo, blaming Safaricom for a technical issue, my phone buzzed and I saw a DM from PayPal stating as follows:

Utter Confusion!

So, what is the true position? Is Safaricom the problem or did PayPal's internal security system place a hold on my money? I'm I unreasonable to expect a unified position given that these three firms are partners in this PayPal to Mpesa thing!

To make matter worse, a few minutes later on 9th May 2018 at 10:30 am, Safaricom sent me a text message advising me that the transaction could not be completed and advised me to contact (TransferTo)...further confusion. My money was effectively in no man's land!

The Takeaway 

The events described above have taught me three hard lessons about the PayPal to Mpesa service by these three firms:

  1. Safaricom is clueless - They will give you canned responses and avoid giving you any straight answers. When you push them, they run for the hills and refer you back to PayPal. 
  2. Support from all three is Flaccid - Flaccid means weak, ineffective. When you use this service and have a problem, you should expect nothing more than weak and ineffective support. 
  3. Deceptive and unprofessional communication - don't believe the onscreen message from TransferTo giving you a timeline (in my case 2 hours). From my experience, that message simply isn't true. They will refer to you to their fine print which says three days when you complain. 

Viable Alternatives

Stick to Equity Bank. I have used them in the past without incident. They take three days but the fee is only 1.5% compared to Safaricom's 3%. There are also individuals and small companies such as ExchangePesa by Martin Karugu that offer an instant service and have proven reliable.

Have you encountered something similar? Please share in the comments section.

Update: The money was eventually refunded and I withdrew it instantly via ExchangePesa.

Friday, May 4, 2018

Jumia Launches Crazy TV Deals!

In a campaign dubbed 'TV Mania" Jumia is offering rock bottom prices on a wide range of TV models. The campaign will run from May 21st, 2018 to June 2nd, 2018. Customers have the opportunity to acquire TV and Decoders sets at heavily discounted prices of up to 50%.

Check out some of the deals below or visit the Jumia Website.

Friday, April 27, 2018

List of Swimming Pool Contractors in Kenya

Are you looking for a swimming pool contractor to put a pool for you? Whether you are looking for a commercial pool or a pool for your dream home, the following are some of the best swimming pool contractors in Kenya that money can buy.

Constructed by Aqua Blue Ltd

  • Karani Swimming Pool Services
  • Kisio Swimming Pools
  • Pool Shop East Africa
  • Ecoliff East Africa
  • Waterways Africa

Wednesday, April 4, 2018

18 Hilarious Memes About the Conman Accused on Sleeping with 13 MPs

Kenyans were recently shocked by the news that Benson Wazir Chacha, an alleged prolific conman, had slept with at least 13 Kenyan female MPs.

It didn't take long before Kenyans took to social media with some hilarious memes that will just leave you in stitches. Below are some of our best picks.

Tuesday, April 3, 2018

List of Mpesa Agents Abroad

Do you want to send money home from abroad? Safaricom's M-Pesa service is the fastest way to send money home. All you need is to locate and M-Pesa agent abroad. The following is a list of Mpesa agents in the UK, US, Europe, Australia and other places abroad.



MTN Rwanda

MTN Uganda

P2P Cash

Post Finance

Rocket Remit



Transfer Galaxy

Vodacom Tanzania

Western Union



Xpress Money



Monday, March 5, 2018

Jumia Launches Insane Mobile Deals!

Jumia Kenya has just launched one of the biggest mobile sales deals. The promotion will last for one week starting March 19th to March 25th.

If you have ever wanted to buy a top-of-the-range smartphone, this is the time to do it. There will be amazing discounts that you won't be able to get at any other time. The promotion also comes with lots of perks such as:

  • Exclusive launches from your favourite brands
  • A midnight launch which grants you exclusive access to special deals before everyone else
  • Treasure hunts that allow you to buy phones at up to 90% off!!. 

Some of the phones on offer include Infinix, Innjoo, Samsung, Wiko, Microsoft Lumia, Techno, Apple and more.

Don't miss out on this exclusive deal!!!!

Find out more about the amazing deals available at the Jumia website.

Wednesday, January 24, 2018

NTSA Office Locations

Do you need to visit the NTSA offices for any reason? NTSA has offices throughout the country. The following are details of the NTSA office locations and other contact details. More offices continue to be added often and we will update these details as we obtain them.

County Physical Location
Nairobi NTSA Offices National Transport and Safety Authority
Hill Park Building; Upper Hill
Nairobi Kenya
Thika NTSA Offices Thika House, KRA Offices, Ground Floor
Nyeri NTSA Offices Premier Plaza, Along Kanisa Road
Meru NTSA Offices Angaine Plaza
Embu NTSA Offices Mugo House, Ground Floor
Nakuru NTSA Offices Generation House, 4th Floor
Eldoret NTSA Offices Kiptagich House, Ground Floor
Kericho NTSA Offices District Commissioners compound
Kakamega NTSA Offices Posta, KRA offices
Kisii NTSA Offices Umoja Plaza, KRA Building
Kisumu NTSA Offices Swan Centre, 1st floor
Machakos NTSA Offices Naivas Building, KRA offices, 3rd Floor
Voi NTSA  Offices Porters House, KRA Offices 1st Floor
Mombasa NTSA Offices Imara Building (opposite Pandya Hospital) 1st Floor
Garissa NTSA Offices KRA Offices, 1st Floor

If the above information is not sufficient, you can always contact NTSA via the following contact information:

Postal address: P.O Box 3602 -00506, Nairobi

Safaricom: 0709 932 000

Telkom:      020 6632 000


Report corruption here:

Twitter: @ntsa_kenya


Saturday, January 13, 2018

How to Find Your New Kenya Power Account Number

Starting November 2017, Kenya Power began migrating customers to a new customer management system. Consequently, customers were allocated new account numbers. This has led to many customers failing to find out their bills in time and getting error messages when they send a bill query to Kenya Power's 95551 number using their old account number.

To find your new Kenya Power Account number, follow the instructions below:

Instructions to find your new Kenya Power account number

  1. Create a new message and type "Status" followed by old account number e.g. "Status7654321". Do not send the suffix. For example, if your old account number is 7654321-01, do not include the -01 in the message. 
  2. Send this to the number 95551.
  3. After a few minutes, you will get a text message showing you your new account number.
  4. To find out your bill, send the new account number to 95551

Kenya Power

Tuesday, December 5, 2017

How to Clear an e48-32 GoTV Error Code

An e48-32 GoTv error code is purely a signal quality and/or strength problem. To clear this error, follow the instructions below.

Instructions to Clear an e48-32 GoTv Error

  1. If your aerial position has not changed, the first thing you need to do is to make sure it is firmly fixed in RF IN port. A loose connection can give you sleepless nights yet it is a simple issue to fix.
  2. Once you confirm the aerial is firmly fixed, check your signal quality by using your remote to navigate to Menu >> Advanced Settings >> Signal Information. For a good connection, the signal readings should be as follows:
    • Signal Strength - over 90%
    • Signal Quality - over 90%
  3. If the signal quality is below the above levels, you may need to check your aerial cable for damage or reposition it higher. Adjust your aerial until both strength and quality are above 90%. 
  4. Go back to Menu >> Advanced Settings >> Installation and press Reset. This will reset your decoder.
  5. Follow the on-screen instructions once the decoder restarts. 
  6. If you have an active antenna, change the Active Antenna settings to ON. An active antenna is a type of aerial that comes with active electronic parts such as transistors, as opposed to regular antennas which only come with metal rods, capacitors and inductors. An active antenna amplifies the signal. It is important to choose the right setting.
  7. Next, the decoder will proceed and scan for the channels and complete within a few minutes. 
  8. Check to see that the e48-32 GoTv error code has cleared. 

gotv error reset
my gotv has no signal
gotv error e66-32
gotv no channels found
gotv antenna power
e48-32 no signal sun direct
gotv no services found
gotv problems and solutions

Friday, November 24, 2017

How to Check NSSF Statement Online

For a while now, it has been possible to check your NSSF statement online.

To check your NSSF statement online, see the instructions below.

Instructions to Check NSSF Statement Online

  1. If you know your NSSF number, visit NSSF's Self Service Portal and click on the Existing Member eCertification Link. The assumption is that you are already an NSSF contributor. If not, you will have to register with NSSF online first
  2. In case you don’t remember you NSSF membership number, visit the nearest NSSF branch for assistance. See our list of NSSF Offices countrywide.
  3. Complete the form displayed accurately and submit.
  4. Print the application notification and contact the nearest NSSF office for certification.
  5. Once issued with a Pin Key from an NSSF office, click on the Member Activation link.
  6. Type in Username, Password, and Pin Key then click Activate to complete activation.
  7. You will then be able to go online with your username and password anytime you want to check your NSSF statement. 


NSSF Self Service Portal