Emergency Contacts in Nairobi: Police and Medical Response
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For immediate police assistance, the National Police Service publishes 999, 112 and 911 as emergency hotlines. For a medical emergency, the ambulance and hospital contacts below are published by the providers themselves.
Police and medical contacts
| Service | Published contact | Purpose |
|---|---|---|
| National Police Service | 999 / 112 / 911 | Police emergency assistance |
| Emergency Plus Medical Services (E-Plus) | 1514, 0700 395 395, 0738 395 395 | Emergency ambulance service; E-Plus labels 1514 toll-free |
| St John Ambulance Kenya | 0721 225 285 | Emergency ambulance line |
| AMREF Flying Doctors | 020 699 2299 | Emergency contact, including requests for medical evacuation |
| Aga Khan University Hospital, Nairobi — adult A&E | 020 366 2021, 020 366 2028, 0735 984 792 | Adult Accident and Emergency department |
| Aga Khan University Hospital, Nairobi — paediatric A&E | 020 366 2031, 0731 009 297 | Children’s Accident and Emergency department |
Hospital department numbers are different from ambulance dispatch numbers. Explain whether you need an ambulance or are asking about care at the hospital.
What to tell the operator
Give your location and a clear landmark, the nature of the emergency, the number of people affected and a callback number. Follow the operator’s instructions and say if access to the location is difficult or unsafe.
If you cannot connect to a provider, try another relevant emergency line. Do not wait for an email or social-media reply during an active emergency. Service availability and any ambulance charges depend on the provider and circumstances.
Tip: Save the numbers before you need them. Do not make test calls to emergency lines.
These contacts were checked against published sources on 3 November 2026; the lines were not test-called. The old station-by-station and fire-station telephone lists have been removed because their current details could not be established reliably.
