Cybercafes in Kenya offer more than Internet browsing services. In a country that boasts a high Internet penetration rate 87.2% and one of the highest smartphone penetration rates in Africa at 91%, the majority of the population has challenges using technology to access various government services.
This low digital literacy has given a lifeline to cybercafes who now make money assisting people to access online government services. Some of the services offered by cybercafes in this regard include:
Kenya Revenue Authority (KRA) Services
- KRA pin
- KRA Returns (VAT, ITI, Rental, ITC)
- Tax Compliance Certificate
- Advance Tax
- Land rates and Rent Payment
E-Citizen Services
- Birth Certificate Application for applicable regions
- Passport Application
- Temporary Permit
- Police Certificate of Good Conduct Applications
- Land Search Records
- Land Rate inquiries
- Paying Land Rent
- Driving License Renewal
- Business Name Search and Reservation
- Business Name Registration
- CR12 Applications
National Transport Safety Authority (NTSA) and TIMS Services
- Motor Vehicle Registration
- Transfer of Motor Vehicle
- Confirmation of Ownership
- Motor Vehicle Change of Particulars
- Duplicate Logbook
- Number Plate
- Confirmation of In-charge
- Forced Transfer
- Motor Vehicle Booking inspection.
- E- Sticker
- Driving License Application
- Motor Vehicle Search of Records
- PSV
- Duplicate Driving License
Other Online Services
- Visa Applications
- Flight Booking and Online check-in
- TSC Number
- NHIF
- NSSF
- Payslips
- IFMIS
- Helb Loan Application
In addition, cyber cafes also offer various other services such as; web design, web hosting, domain name registration, graphic design (business cards, wedding cards, harambee cards, brochures, posters, banners, t-shirt printing, any printable documents), computer/laptop repair and maintenance (virus removal, formatting, installation of application software and operating systems, antivirus software), software solutions, networking services, data recovery, phone repair, lamination, binding, photocopy, typing, color printing, black printing, passport photos, and any other ICT related services.